At Westmark, customer satisfaction is our priority, and we want you to love every purchase you make with us. If you are not entirely satisfied with your order, we accept returns and exchanges within 14 days of delivery, provided the items are unworn, unwashed, and returned in their original packaging with all tags intact. To initiate a return, simply contact our customer support team with your order number, and we will guide you through the process. Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund; approved refunds will be processed to your original method of payment within 7–10 business days. Please note that sale items, undergarments, and customized products are final sale and not eligible for return unless found to be defective or damaged upon arrival. Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to an error on our part. Westmark reserves the right to refuse returns that do not meet the above conditions.
